Customer Support Channels
A Sixty–Minute Response Time Guarantee
All your help requests will be responded to within maximum 60 min after the ticket or e–mail has been submitted. If your case requires additional assistance from a sysadmin, we’ll direct the support ticket or the e–mail to the person in charge and will leave a note to inform you that more time will be required for discovering the optimal solution. Furthermore if you order our Optional Managed Services package, all of the server management services included there will be carried out whenever you prefer.
A First–Class Customer Care Service
We’ll be online for you 24x7 to respond to any questions that you may have regarding our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need help tackling server admin tasks, you can take advantage of our Optional Managed Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation procedures
An Easy–to–Navigate Help Section
Our Web Site Control Panel is pre–installed for each Linux dedicated hosting server. Among its features is a rather convenient integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most of the instructional articles also video versions which show all the actions that you can carry out in a very illustrative manner. You can find the help articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.