Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting come bundled with an integrated ticketing system, which is an integral part of our in-house built Hepsia Control Panel. As opposed to other comparable tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the same location – invoices, files, e-mails, support tickets, etc., eliminating the necessity to go through different systems. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with just a few clicks of the mouse without the need to leave your hosting Control Panel. During the process, you may pick a category and our system will offer you a variety of educative articles, which will supply you with additional information and which may help you fix any particular issue before you actually open a ticket. We guarantee a response time of maximum 1 hour, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s more efficient to manage everything in one single location, which is the reason why we’ve implemented a support ticket system into the custom-developed Hepsia Control Panel, which comes with every semi-dedicated server account. This will allow you to manage the communication with our customer support team together with your web space, which implies that you won’t have to remember one more log-on name for some other admin interface. You’ll be able to post a new ticket or to track the status of an old one with less than a few clicks while you’re browsing the content within your semi-dedicated account. Also, you can search through older tickets using a smart search functionality or have a look at relevant knowledgebase articles, which provide solutions to commonly met problems. The inbuilt trouble ticket system is strictly monitored 24-7 with the maximum ticket response time being just 1 hour, so there’ll always be someone to help you out.