In case you’ve purchased a web hosting plan and you’ve got certain questions in regard to a concrete function/feature, or in case you’ve stumbled upon some challenge and you need assistance, you should be able to touch base with the respective client support staff. All web hosting companies use a ticketing system no matter if they provide other ways of contacting them apart from it or not, because of the fact that the most efficient way to solve a problem most often is to send a ticket. This kind of communication renders the replies exchanged by both sides simple to track and enables the help desk support staff members to escalate the situation in case, for example, a server admin must intervene. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you must have at least 2 different accounts to touch base with the customer support staff and to actually manage the hosting space. Constantly switching from one account to another could sometimes be a nuisance, not to mention the fact that it requires quite a bit of time for most web hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

Our cloud web hosting come bundled with an integrated ticketing system, which is an integral part of our in-house built Hepsia Control Panel. As opposed to other comparable tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the same location – invoices, files, e-mails, support tickets, etc., eliminating the necessity to go through different systems. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with just a few clicks of the mouse without the need to leave your hosting Control Panel. During the process, you may pick a category and our system will offer you a variety of educative articles, which will supply you with additional information and which may help you fix any particular issue before you actually open a ticket. We guarantee a response time of maximum 1 hour, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more efficient to manage everything in one single location, which is the reason why we’ve implemented a support ticket system into the custom-developed Hepsia Control Panel, which comes with every semi-dedicated server account. This will allow you to manage the communication with our customer support team together with your web space, which implies that you won’t have to remember one more log-on name for some other admin interface. You’ll be able to post a new ticket or to track the status of an old one with less than a few clicks while you’re browsing the content within your semi-dedicated account. Also, you can search through older tickets using a smart search functionality or have a look at relevant knowledgebase articles, which provide solutions to commonly met problems. The inbuilt trouble ticket system is strictly monitored 24-7 with the maximum ticket response time being just 1 hour, so there’ll always be someone to help you out.