A live chat is one of the several ways of communication supplied by some website hosting providers as part of their support service. Depending on the provider, the chat can be used for pre-sales, billing and/or technical assistance. This method of contact is quicker compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell a word in comparison to a call with an agent. In addition, if the issue that you have requires some time to be examined and taken care of, you are able to do something different in the meantime rather than just waiting, like you'd have to do when you call. You can also take advantage of a live chat support service completely free as long as you have web accessibility even when your hosting supplier is located in a different country and they don't have a local phone number you can call.

Live Chat Support in Cloud Web Hosting

We provide a live chat assistance service for all of the cloud web hosting that we offer and we will help you with almost everything in real time. In case you don't have an account with our company yet, we're able to provide you with more info about the plans to help you to pick the most suitable package. In case you are an existing customer, we are able to assist you with any billing or general matter and also with multiple common technical issues, for instance an e-mail address setup in a desktop e-mail client. In case you cannot call us for whatever reason or you are in a country where we do not have a local phone number, the live chat will be the best choice to get in touch with us. Needless to say, some matters require additional time to analyze and test, so you will need to open a ticket to our technicians, however, we're able to save your time and help you with a number of issues on the chat.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is accessible to all our prospective and active customers. If you are looking for a new hosting account, you will be able to chat in real time to one of our agents and get more info about our Linux semi-dedicated hosting services in order to pick the best plan for your sites. In the event that you already own an account with us, we will assist you in a timely manner with general, billing and 1st level techmatters. Although in certain cases you'll have to open a ticket as there're situations that cannot be resolved on the live chat, we will be able to help you with various common jobs, like installing an e-mail account in an e-mail client or forwarding one domain name to another one. As a result, you'll enjoy quick support and you will save many hours.