One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reply time for any support ticket that you open or any e-mail that you write is just 1 hour, even if you contact us on weekends and official holidays. Whatever the essence of your query or problem might be, we’ll lend a helping hand straight away and will provide you with the necessary info to troubleshoot any problem with your sites. The real reply time normally doesn’t exceed fifteen to twenty minutes, which is why you can forget about waiting for hours to get an issue resolved or even worse – waiting around a whole day only to obtain a response that more info is required whilst nothing is solved. We will give you assistance without any delay merely because we are aware of precisely how priceless time can be in the dynamic online space. The sixty-minute response time guarantee is valid for any billing or technical enquiry that you might have concerning our cloud web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take advantage of our astoundingly fast support service. You will get a response to any trouble ticket posted through the hosting Control Panel or e-mail sent to our tech and client support team in no more than sixty minutes. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes substantially less time to explore and resolve a problem. We will supply you with more info if the solution involves something that needs to be done on your end. If you get in touch with us during weekends or holidays, the response time will be precisely the same and given that our support team is available to you 24-7, you’ll get swift assistance for practically any billing, technical or general issue regardless of what time it is.