If you’ve ever got any questions connected to your hosting account or if you experience a problem with your sites, you will need to get in touch with the respective web hosting provider’s help desk support team. It may not matter how swiftly they’ll reply when you have an enquiry of a generic nature, but a problem such as a failed web app update, for instance, may lead to your website becoming broken or unreachable on the World Wide Web. And the longer you wait for the support team to lend you a hand, the longer the website will be offline. If you offer goods or services online, any outage will damagingly influence your site and you can lose existing or potential visitors. Many web hosting providers, predominantly resellers, answer e-mails and trouble tickets within 24 hours, but in the electronic age this is way too long, since visitors will scarcely ever return to a website that’s not functioning correctly for an extended stretch of time.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max reply time for any support ticket that you open or any e-mail that you write is just 1 hour, even if you contact us on weekends and official holidays. Whatever the essence of your query or problem might be, we’ll lend a helping hand straight away and will provide you with the necessary info to troubleshoot any problem with your sites. The real reply time normally doesn’t exceed fifteen to twenty minutes, which is why you can forget about waiting for hours to get an issue resolved or even worse – waiting around a whole day only to obtain a response that more info is required whilst nothing is solved. We will give you assistance without any delay merely because we are aware of precisely how priceless time can be in the dynamic online space. The sixty-minute response time guarantee is valid for any billing or technical enquiry that you might have concerning our cloud web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take advantage of our astoundingly fast support service. You will get a response to any trouble ticket posted through the hosting Control Panel or e-mail sent to our tech and client support team in no more than sixty minutes. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes substantially less time to explore and resolve a problem. We will supply you with more info if the solution involves something that needs to be done on your end. If you get in touch with us during weekends or holidays, the response time will be precisely the same and given that our support team is available to you 24-7, you’ll get swift assistance for practically any billing, technical or general issue regardless of what time it is.