24/7 Customer Support in Cloud Web Hosting
All our cloud web hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our web hosting solutions before you make an order or you are an existing customer and you have any kind of question or a difficulty, you are able to contact us any time, including weekends and holidays. We have many channels to get in touch with us - several phone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more complex issues or any troubles that need more time to analyze and take care of. Unlike various other website hosting service providers, our trouble tickets feature a warranted max reply time of only one hour, therefore regardless of what the trouble is, it will be resolved timely and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You are able to test our support services even before you purchase a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and common questions. Our agents can assist you to choose the right plan or provide you with information about our servers, in order to confirm if the system requirements for your sites are met. When you are an active customer, you will also be able to contact us via email or through our ticketing system, that can be accessed through the Hepsia web hosting Control Panel. We warrant that when you employ these two ways of correspondence, you will get a reply within no more than an hour and that’s 24/7, including weekends and public holidays. In case you have used the website hosting services of other companies, even large ones, you'll be able to compare the reply time considering that it often takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Web Hosting
When you use our VPS web hosting, you'll never have to wait for more than 1 hour in order to get help for any type of difficulty that you may have regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all the support tickets which you open from your billing Control Panel or e-mail messages which you send to our technical support team. Furthermore, we have local telephone numbers in a couple of countries globally plus a live chat service where we'll help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 via the different means of communication, so no matter what your question or issue is, there will always be somebody to help you without delay. In the event that you need assistance with third-party software, that you cannot install or which gives you troubles, you are able to take full advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
When you purchase a dedicated server from our company, you will be able to get in touch with us anytime using different channels and the maximum time that you'll need to wait for a reply is up to one hour, so you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything relevant to the applications which are pre-installed on the server. To contact us about a technical issue, you will be able to open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of general questions or you would like to know more about our solutions before you order, you may also employ our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. In case you need support for third-party software that you can't install or manage properly, you can add the Managed Services upgrade to your plan and our system administrators will assist you.